The company is at odds with regulators and drivers of traditional cabs in its most lucrative European market. Uber cab lost its license in London
— Uber suffered a major blow on Monday after London transportation authorities made a surprise decision not to extend Uber’s taxi operating license because of persistent safety problems, throwing into question whether the company will be able to continue to operate in the city, its most lucrative European market.
The decision will not immediately affect Uber’s presence on London streets. The company immediately said it would appeal the decision, setting off what could be a lengthy legal process. Uber can continue to operate throughout that time. But the news comes in what has been a difficult year, including a disappointing initial public offering, executive turnover in the company’s highest ranks and continued public scrutiny over the safety of its passengers.
Transport for London, which regulates taxi and private hire services in the city, said Uber did not meet the “fit and proper” standard needed to hold a taxi license in the British capital. Regulators said Uber had a pattern of failures that placed passenger safety at risk, including breaches where unauthorized drivers were able to exploit vulnerabilities in uber aap to carry thousands of riders.
“It is clearly concerning that these issues arose, but it is also concerning that we cannot be confident that similar issues won’t happen again in future,” Helen Chapman, the director of licensing, regulation and charging at Transport for London, said in a statement.
London is one of Uber’s most lucrative markets, but also home to some of its most contentious struggles with government authorities. The company has been in a battle to retain its license in the British capital for years.
The city’s announcement on Monday follows a similar decision in 2017, when Uber’s license was revoked for, among other reasons, poor oversight of drivers. Uber successfully appealed the decision and was granted a 15-month license after it agreed to more government supervision and to make several policy changes, including how to report incidents to police, keeping tired drivers off the road and naming a new independent board to oversee British operations.